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Codes of Conduct

Assessments are conducted via assignments, classroom discussion, and role plays. Written Assignments must be handed in on time for assessment by your trainer for certification to be issued

Learners must demonstrate that they can perform consistently to a defined standard and in a variety of contexts. Therefore, it is inevitable that the demonstration of critical knowledge and skills will need to be tested more than once, in a range of situations and using a variety of methods that are faithful to the performance in the real world of work. Attendance at all training sessions is compulsory.

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Wesley Health Management units of competency are open to all students regardless of sex, race, impairment, or any other discriminatory factor in accordance with legislative requirements, and subject to their having obtained prerequisite skills. The access and equity officer, Managing Director, or Managing Director’s representative, is responsible for access and equity as a nominated part of their duties.

Staff and students, upon induction to Wesley Health Management, are made aware of this access and equity policy and that they may contact the access and equity officer or equivalent for information and/or support and for a copy of Wesley Health Management’s access and equity policy.

A Statement concerning Access and Equity is also included in the information for students, accessible electronically via the Company’s website or in hard copy

Download Wesley’s Access and Equity Policy here

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Medical Reception and Terminology Policy

Bookings are firm and no refunds will be given.  Failure to attend without prior notificaton will forfeit all monies paid.  5 days notice is required prior to the course start date, to transfer to another start date.  Transfers with less than 5 days notice of course start date may be considered with a transfer fee of $45.00 payable.  Should you be unable to attend a substitute participant is welcome.

If a candidate misses a session, they will be required to repeat the session in the next available course schedule, a rebooking/transfer free of $45.00 applies to cover administration and catering costs.   Please contact Head Office to facilitate this, as soon as possible.

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Computer Labs are expensive to hire.  Bookings are firm and no refunds will be given.  Failure to attend without prior notification will forfeit all monies paid.   14 days notice is required to transfer to another date, a $45.00 transfer fee may be imposed.   Should you be unable to attend a substitute participant is welcome.

Download Wesley’s Cancellation and Transfer Policy Here

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Wesley Health in corporate strict codes of conduct into all of their operations. These include :-

• All students will be treated with courtesy, respect and dignity. Staff and students will act in an ethical and professional manner at all times.
• Students are entitled to protection of their privacy in accordance with the Commonwealth Privacy Act 1988. Personal information will not be disclosed to a third party without written consent. This includes personal data, academic progress and personal details. Only authorised Wesley staff have access to personal information in order to carry out its responsibilities in the best interests of its students.
• Wesley Health adopts policies and management practices which maintain high professional standards in the delivery of vocational education and training services.
• Wesley Health will maintain a learning environment which is conducive to the success of its students, using appropriate learning resources and methods
• Wesley provide a safe and healthy training environment for all staff and students.
   

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Wesley Health Management has a formal process for student complaints, grievances and appeals which is available upon request.

Students with a grievance should initially approach their trainer or to a Head Office Consultant to express their concern within five (5) working days. The trainer or consultant will endeavour to resolve the concern. If unresolved, the student should complete a Student Complaints, Grievances and Appeals Form. The concern will then be assessed by the Director who will endeavour to resolve the concern within 16 days of receipt of the complaint. The CEO undertakes to keep a register of complaints with methods and outcomes of resolution.

Download Wesley’s Complaints and Appeals Form here

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Wesley is dedicated to improving the quality of our training courses. Towards the end of the course you will be asked to complete a customer satisfaction survey. Your feedback is invaluable and this information assists us in maintaining a high standard of training and to facilitate improvements to the quality of our services.

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The medical reception and terminology course is run over 4 consecutive Saturdays from 9.00 to 3.30 pm. Attendance to all parts of the course curriculum is compulsory. Should you be unable to attend one of the sessions; please contact head office on (08) 9470 2000 for a transfer to the next available session. Transfer and Cancellations policy is available under Cancellation Policies.

Details of fees are available on the enrolment form, website and letter of enquiry. All course costs must be paid in full by the first day of the course. All credit card bookings are for the full course fee and are paid in advance of the first day of the course.

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Wesley seeks to address breaches of the expected standards of behaviour tolerated by society in which this organisation operates its training for the comfort and safety of students and staff alike. Students and staff are expected to behave in an appropriate manner towards each other and to respect the property of Wesley Health. Disruptions, discriminatory behaviour, harassment of students or staff will not be tolerated, and will be brought to the attention of the facilitator or if the behaviour persists, the CEO will be informed of the situation for follow up and action.

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Wesley Health provide a guarantee to students completing the course content and not having attained competency.

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Wesley Health is committed to helping participants who have difficulties with Language, Literacy and Numeracy. Consultation is available upon request to a staff member. If further assistance is required, a student may be referred to a specialist from the following providers :-

Centrelink – 13 10 21
Centrelink Online - http://www.centrelink.gov.au/
Department of Education, Employment and Workplace Relations – Nation Wide Assistance and Programs
National Providers : http://www.deewr.gov.au/

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Wesley Health Management recognises any qualification or certification issued by registered training organisations, including Statements of Attainment, and any accredited courses that are nationally recognised and listed on the National Training Information Service.

Download Wesley Health Mutual Recognition Policy here

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Wesley Health is committed to protecting and maintain the privacy, accuracy and security of your personal and health information and complies with the Colleges Privacy policies.

Download Wesley’s Privacy Policy Here

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Students must attend all sessions and fulfil the required outcomes of their unit of competency to receive certification. It is the student’s responsibility to inform Wesley of any sessions they may be absent for or to re-organise another session to complete educational and assessment obligations. Student who meet the outcomes requirement are issued with Statements of Attainment in accordance with the Australian Quality Training Framework (AQTF).

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Recognition of Prior Learning (RPL) is a process where a student may be granted credit or partial credit towards a qualification in recognition of skills and knowledge gained through work experience, life experience and/or formal training. You can apply for RPL to head office. An audit is conducted as a competency conversation together with supporting evidence as requested. There is a fee for audit.

 

RPL Application Form

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Participants in any Wesley course with special needs are to inform Wesley Health prior to commencement of any training course in order to assess participant requirements. Wesley will endeavour to meet these needs and offer support and assistance.

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As a participant in any Wesley training program you will be encouraged and expected to participate fully in the training and assessment process. You will have group and individual activities and assignments which need to be completed. Students are expected to ask questions if they do not understand some aspect of the content being covered. The sessions are interactive and meant for active participation. Participation in role plays and discussion is strongly encouraged.

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All students are welcome to participate in the Medical Reception and Terminology Course. Pre-requisite : basic numeracy, literacy to Year 10 standard.Students participating in the Medical Computing course require basic keyboard skills.

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Wesley Health is committed to assisting students to persist and achieve in their academic endeavours and succeed in their career ambition. Wesley considers that welfare and support services are important sources of easing students into tertiary life, helping them adjust to their new living environment and enabling them to achieve their academic goal.

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